I recently bought a registered version of the TAL-Sampler synth/sampler-instrument from TAL Software in Switzerland.
I bought it mainly for its ability to do microtuning via .tun files, - but to my horror I realised that the microtuning settings weren't being saved with the presets - or with my saved Ableton Live sets - making the instrument close to unusable in a live setting.
After panicking for a while, I contacted TAL support - and got a quick reply from Patrick Kunz (who runs the place? - I'm not sure), asking about a few details about my setup.
Two days later (!) he wrote me again, saying that he had uploaded a new version of the software to the TAL website, with the saving issue now fixed!
This level of customer-service isn't exactly commonplace in my experience, so I thought I'd just leave a few lines about it here - with my recommendation
Also, I'd like to say that the instrument sounds pretty amazing, - especially if you're into the kind sounds you otherwise only get from old hardware samplers:
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